FAQ

 

What types of lingerie do you offer?

At Velvet Affairs, we offer a stunning selection of daring and playful lingerie sets designed to empower you. Our collection includes unique pieces like embroidered suspender bras and flirty sets that are perfect for spicing up your intimate wardrobe.

How can I find the right size for me?

Finding the perfect fit is essential for feeling confident in your lingerie. We recommend checking our size guide available on each product page. If you have any questions or need further assistance, feel free to reach out to us!

What is your return policy?

We have a 30-day return policy. You can request a return within 30 days of receiving your item, provided it is unworn, unused, and in its original packaging with tags. For more details on how to initiate a return, please contact us at rebecca@velvet-affairs.com.

Do you offer exchanges?

Yes! The fastest way to get the item you want is to return the item you have and make a separate purchase for the new one once your return is accepted. If you need help with the process, just let us know!

What should I do if my item arrives damaged or incorrect?

We’re so sorry to hear that! Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. We’ll work quickly to make it right for you.

How long does it take to receive my order?

Delivery times can vary based on your location and the shipping method selected at checkout. You will receive a tracking number once your order has shipped, so you can keep an eye on its journey to you!

Can I cancel my order?

If you need to cancel your order, please contact us as soon as possible. If your order has not yet been processed, we will do our best to accommodate your request. However, once an order is in transit, we may not be able to cancel it.

How can I contact customer service?

You can reach our customer service team by emailing us at rebecca@velvet-affairs.com or by calling us at +447552618735. We’re here to help and will respond as quickly as we can!